Horizon Services Inc

Before You Make a Decision, Ask These 20 Basic Questions:

1. How long has the company been in business?
   
   
2. How many certified service technicians and installation technicians does the company have?
   
   
3. Is every employee required to sign a Customer Service Pledge?
   
   
4. Is the company a member in good standing with the BBB?
   
   
5. Has the company received awards in the community for outstanding service in plumbing, heating and air conditioning?
   
   
6. Is the company available evenings and weekends with call takers and technicians to handle any service calls or emergencies?
   
   
7. Does the company survey customers after work is completed to find out the level of customer satisfaction?
   
   
8. Does the company have adequate liability insurance and proof of it?
   
   
9. Does the company provide workers compensation insurance?
   
   
10. Does the company drug test and background check all employees before hiring them and continue with random tests throughout their employment?
    
    
11. Does the company test each employee on their level of technical experience before hiring them?
    
    
12. Does the company have a documented weekly technical training program for employees to maintain and improve their skill level?
    
    
13. Does the company have an in-house training facility with a full time trainer for service and installation technicians?
    
    
14. Will the company use shoe covers and drop cloths on the job to protect your home and property?
    
    
15. Does the company have a policy to show up on time or refund your money?
    
    
16. Will the company provide you with a list of customers who have had problems resolved with a no questions-no hassle written guarantee?
    
    
17. Does the company have a written 100% Satisfaction Money Back Guarantee?
    
    
18. Will the company handle all permits needed for your job?
    
    
19. Does the company have all necessary state and local licenses to perform the appropriate work?
    
    
20. Can the company provide me with a list of references for the work I am planning to have done?

By the way, Horizon Services has been in business for over 20 years. We have over 260 dedicated employees including 56 heating and air conditioning service technicians and 44 heating and air conditioning installers . And we can answer “Yes” to all of these questions!